Job Description

External Job description

Job title: Customer Care Specialist

• Location: Bucharest, Romania
• Contract: 2 Year Fixed Term
• Flexible working: Hybrid (3 days in the office, 2 days home office)

About the Job

As a Customer Care Specialist within our Manufacturing & Supply team in Romania, you'll serve as the key interface between Sanofi Romania and its wholesale customers, ensuring service excellence, order accuracy, and supply continuity across the local market.

This is an excellent career entry opportunity for recent graduates and early-career professionals who are eager to build their expertise in the pharmaceutical industry. You will receive hands-on exposure to customer care, supply chain operations, logistics, quality processes, and commercial collaboration, while working alongside experienced colleagues in a highly regulated healthcare environment.

You'll coordinate the timely supply of products from the local Distribution Centre, manage end-to-end order processes, and play a critical role in ensuring life-changing medicines reach Romanian patients.

Ready to get started? Join a global network that powers how Sanofi delivers, seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people everywhere, faster.

About You

Experience

• Recent graduate with a Bachelor's degree, or up to 1-2 years of experience in customer service, order management, supply chain operations, logistics, or related fields
• Internship, trainee, or first professional experience in customer-facing, operational, or administrative roles is considered an advantage
• Strong motivation to build a long-term career within the pharmaceutical industry
• Passion for learning, continuous improvement, and developing new skills in a dynamic environment

Languages:

• Fluent Romanian
• Advanced English

Why Choose Us?

Add the following points:

• Kick-start your career in the pharmaceutical industry with a global healthcare leader
• Benefit from structured training, on-the-job learning, and mentorship from experienced professionals
• Develop valuable expertise in customer care, supply chain operations, logistics, quality processes, and ERP systems
• Build a strong foundation for future career growth within Manufacturing & Supply and across Sanofi
• Gain exposure to international collaboration and learn how medicines are supplied to patients in a highly regulated industry
• Join a supportive team that values curiosity, learning, and professional development

#LI-EU

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

The salary range for this position is :lei105 600,00 - lei140 800

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.