Job Description

Company Description

About Us: Since 1988, California Closets Michigan has been the leader in custom closet and home organization solutions in Greater Detroit and Northern Michigan. We’re passionate about helping our customers transform their spaces, and we’re looking for a highly motivated Customer Liaison to join our team!

Why Join Us?

• Creative Work Environment: Work in an innovative, dynamic setting where your contributions are valued.
• Growth Opportunities: We offer professional development in sales, customer service, and within the home industry at large.
• Supportive Team Culture: Collaborate with a passionate team dedicated to delivering exceptional customer experiences.
• Competitive Benefits: Comprehensive benefits package, including health insurance, 401(k), paid time off, and more.

Job Description

Position Overview: As a Customer Liaison at California Closets Michigan, you will be the first point of contact for our clients, playing a key role in ensuring they have an exceptional experience with our brand. This dynamic position involves scheduling consultations, supporting our Design Consultants, and maintaining the showroom in top condition. If you love customer interaction, have a passion for design, and thrive in an administrative role, we’d love to hear from you!

Key Responsibilities:

• Scheduling & Clerical Support:
• Manage appointment scheduling for Design Consultants and follow up on leads in an efficient and detailed manner.
• Answer incoming calls and emails promptly and professionally, addressing customer needs.
• Showroom & Office Management:
• Keep the showroom pristine and organized, ensuring it’s always ready for customers.
• Assist with general office duties, including maintaining office equipment, inventory of supplies and sales materials, and ensuring the space remains neat and functional.
• Event coordination as directed by the Liaison Manager.
• Customer Interaction:
• Greet customers warmly, offer showroom tours, and provide information about our products and design processes.
• Deliver exceptional customer service, helping clients feel welcomed and valued.
• Administrative Support:
• Provide day-to-day administrative assistance, including managing scheduling calendars and resource coordination.
• Assist with marketing tasks and data entry, as directed by the Liaison Manager.

Qualifications

Required Skills and Qualifications:

• 1-2 years of customer service experience
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office and CRM platforms
• Exceptional organizational skills with a keen attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Professional demeanor and reliability
• Passion for design and eagerness to learn about our products and offerings
• Experience with social media and content management is a plus!

Ideal Candidate:

• High Energy & Professionalism: You bring enthusiasm and a professional attitude to every interaction.
• Customer-Focused: You genuinely care about helping customers and providing a superior experience.
• Organized & Efficient: You excel at managing your time and tasks to keep things running smoothly.
• Self-Starter: You can work independently, taking initiative to improve the showroom and support the team.
• Tech-Savvy: Comfortable with Microsoft Office and learning new software tools.
• Design Enthusiast: You have a passion for design and a keen interest in learning about our products.
• Hospitality Mindset: You create a welcoming, customer-centric environment, ensuring each client feels valued.

Additional Information

Job Type: Full-time

Pay: Starting at $19-$21 per hour (negotiable based on experience).

Benefits: Health insurance, dental, paid time off, 401(k).

Schedule: 8-hour shift, some Saturday availability as needed.

Education: High school diploma or equivalent (required).

Experience: 1-2+ years of customer service (required).

Location: In person

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