Job Description

Customer Service - Security Branch

We’re looking for a customer‑focused and motivated Trade Counter / Customer Service Representative to join our branch team in Mount Waverley. This is a frontline, fast‑paced role ideal for someone who takes pride in delivering outstanding service and is eager to build their knowledge across security technologies and solutions.

The Trade Counter is a proven launch pad, offering hands‑on exposure across the full sales operation and a strong pathway into sales, operations, technical and leadership roles.

Why This Role Matters

As the first point of contact for many of our customers, you play a crucial role in shaping their experience with Wesco Anixter. You’ll support daily branch operations, help customers with product and order enquiries and collaborate with sales, operations, and supply chain teams to ensure a seamless customer journey.

What You’ll Do

• Serve customers at the trade counter, via phone, and email
• Processing sales orders (via emailed purchase orders, counter and phone)
• Respond to product, pricing, order, and account enquiries
• Prepare accurate quotes aligned to customer needs
• Coordinating with operations, purchasing, and accounts teams
• Manage returns, backorders, and stock availability requests
• Support showroom presentation and branch processes as needed

What You Bring

• Experience in sales or customer service, ideally in a distribution environment
• Proficiency with Microsoft Office and familiarity with ERP systems
• Excellent verbal and written communication skills
• Strong phone manner and customer relationship skills
• Interest in IT or security technology (CCTV, access control, alarms)
• Strong attention to detail and good time‑management skills
• Ability to learn quickly and work in a dynamic environment

What We Offer

• Career stability and growth within a transformative global organisation
• Supportive team environment in a fresh new branch
• Opportunities to embed yourself in an exciting, fast‑evolving industry
• Employee Assistance and Referral Programs
• A point for succession within the organisation, providing pathways into sales, operations, technical roles, and future lead opportunities
• Employee programs, learning pathways, and real progression opportunities

About Wesco Anixter

We build, connect, power, and protect the world.

Wesco Anixter represents the international go‑to‑market brand of Wesco, enabling us to combine the scale and resources of a global company with strong local knowledge and in‑country expertise.

In Australia, we operate security branches across 10 locations, featuring showrooms, trade counters and warehouse facilities that enable us to be a leading distributor of security equipment. We employ over 170 staff and partner with the world’s top brands to deliver security technology solutions across access control, CCTV, alarms, monitoring, and systems integration.

Across ANZ, our footprint spans commercial sales and services for security, networking, datacom and telecom product solutions, as well as a manufacturer of unified video, access and security systems. This role sits within Wesco Anixter Security Branches (previously Central Security Distribution).