Job Location:
Posting Details:
Responsible for supervising, quality control, best use of resources and consistent application of Arizona Revised Statutes (ARS), rules, regulations, policies and procedures, and measuring effectiveness of work performed by subordinate personnel; delegates work assignments, determines training needs, provides instruction and counsels staff, also enforces motor vehicle laws within established guidelines; responsible for consistently resolving difficult complaints/problems, for making administrative decisions, and statute interpretations disseminated. Participates and process customer transactions through the electronic TeleMVD service. Conduct oral and telephonic interviews and/or investigations regarding violations; review court documents, driver's records, and title and registration (T&R) printouts to correct driver improvement actions; may review accident reports to determine compliance with financial responsibility laws; research and compose correspondence.
Job Duties:
Supervise TeleMVD personnel; manage the daily work queue by scheduling staff, delegating transactions and processing TeleMVD customer transactions.
Participate and conduct on the job training for new hires; conduct weekly coaching sessions agents; accumulate data and report statistics on activities completed in a workday.
Research problem cases elevated by agents, supervisors and senior management; determine steps necessary to achieve eligibility and compliance for the issuance of either driving credential, vehicle registration, or reinstatement of driving privileges; explain compliance requirements and the rationale for such requirements, as well as the penalties for noncompliance.
Knowledge, Skills & Abilities (KSAs):
Selective Preference(s):
Over a year of experience as an MVD supervisor.
Pre-Employment Requirements:
Background Check Required.
This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Administration offers a comprehensive benefits package to include:
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us:
For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
