cargo-partner

Customer Service Sea Cargo Import

cargo-partner  •  Bangkok, TH (Hybrid)  •  1 day ago
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Job Description

cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 160 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain. Since January 2024, cargo-partner has been a member of the Nippon Express Group. We lead by example with integrity, focus on forward-thinking strategies and actions, and create impactful initiatives that drive sustainable growth and innovation.

"We find the way by taking it personally".

cargo-partner Thailand was established in 2008 and is one of the rapidly growing organizations in the country. Currently, the company employs around 100 employees in three locations: the Bangkok headquarters, the Bangkok airport office, and Laem Chabang office.

We're currently looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position, please submit your application with the detailed resume in English by "Apply Now".

We provide a suite of comprehensive benefits to our employees:

  • Medical care insurance including dental coverage
  • Provident fund
  • Hybrid work arrangement (1 day/week)
  • Mental health program
  • Professional support – training & development
  • Leave for vacation, medical, marriage, maternity, birthday, compassionate
  • Retirement benefits

We recognize good performances through:

  • Going the Extra Mile‘Awards
  • Long service awards
  • Employee referral programs
  • Sales incentive bonus
  • Operation incentive program
  • Annual salary & bonus reviews
  • Create job files and issue reconciliation sheet after shipment completion.

  • Co-ordinate with sales/customer/ and overseas agent & Key account for obtaining shipment instruction and follow the SOP requirements.

  • Co-ordinate with customer/carrier/supplier and related department for import process.

  • Follow up order with CPL overseas, Agent and keep customer informed of the cargo movement.

  • Handle all relevant import documents.(Arrival Notice, D/O, Freight invoice, POD etc)

  • Take personal responsibilities for solving problem, To follows up request and / or problems that customer’s experience.

  • Check quality and accuracy of works to meet company standard and objectives.

  • Recheck debit/credit from overseas & complete Billing to customer, overseas agent & all vendors.

  • Provide additional services beyond the call of duties.

  • As assigned by Team Leader / Manager.

Qualification

  • Bachelor degree with at least 2 years’ experience on Freight Forwarder

  • Solid knowledge in Sea cargo

  • Strong background in Freight forwarding, Shipping or Logistics field, especially in Freight forwarding industry.

  • Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint).

  • Cargowise One know-how in related functions.

  • Fluent in English language.

  • Self-confident with positive attitude.

  • Strong negotiation skills.

  • Able to work under pressure.

  • Able to handle the conflict cases and have a strong resolution skill.

  • High Responsibility, flexibility and Discreetness.

  • Excellence on communication skill.

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission & Vision Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow

Ready to get things moving? Join our team!

Learn about Life at cargo-partner here

cargo-partner

About cargo-partner

cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing solutions. Our teams are there for you at over 160* offices in 40* countries across the globe to create fast and efficient solutions tailored to your needs.

Since January 2024, we have been a proud Member of the Nippon Express Group.

For more than 40 years, we’ve been a trailblazer in providing comprehensive logistics services around the world. Our strong focus on quality and innovation is evident in our fully integrated IT solutions and investment in sustainable transport and logistics technology.

We streamline all processes along the entire supply chain, focusing on quality assurance and sustainable progress to provide fast and efficient solutions and ensure the long-term success of our company, our clients, our employees, and our industry.

Legal statement: https://www.cargo-partner.com/legal/legal-statement

Industry
Transportation & Logistics
Company Size
1,001-5,000 employees
Headquarters
Fischamend, AT
Year Founded
1983
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