Job Description

ARC, located in Greer SC, is an FAA-Certified Repair Station specializing in electrical and mechanical accessories for gas turbine engines, airframes and landing gear components. ARC develops technically challenging DER-approved repairs of precision assemblies, including heated latches, drain tubes, EGT harnesses and pressure transducers. Additionally, ARC develops repairs for easily damaged, yet economical to repair components, such as drain masts and air ducts. ARC also can provide contract reverse engineering and production capacity for the assembly and test of technical components.

Action Research Corporation (ARC), a division of HEICO Corporation, is currently looking for a first shift Customer Service & Sales Representative to support our growing customer demand. ARC offers a competitive benefits package including health, dental and vision insurance, 401k with company match, vacation/holiday pay and much more. Our work environment is climate controlled and our team members are top notch. If you are mechanically inclined, enjoy learning and like working with a great team, apply today!

The Team Member’s responsibilities include, but are not limited to the job duties listed below. Punctual and regular attendance is a requirement of this job. Team Member must also comply with the company drug and alcohol program.

Job Duties:

• Communicate with customers through various channels by maintaining a positive, empathetic, and professional attitude at all times
• Respond to and communicate with all Customer Quality requests (Warranties, Scrap certs, and RO or PO discrepancies)
• Coordinate with Project Manager on weekly open order reports as needed by customers
• Responsible for day-to-day customer communication and timely responses to customers (ex. general inquires, quotes, follow ups, RO discrepancies, ESD’s, etc.)
• Acknowledge and resolve customer concerns and escalate them internally as required
• Conduct research with available resources to satisfy customer inquiries
• Follow communication procedures, guidelines, and policies when communicating externally and internally
• Communicate customer needs internally to Project Manager/GPM
• Maintain internal customer documentation and trackers
• Provide support for Sales Team as needed
• Other related duties may be assigned

Qualifications

Required Skills:

• Must be detail oriented, organized, and efficient, have the ability to work under pressure, solve problems, and balance workload with minimal supervision.
• PC skills required - Microsoft Windows, Microsoft Office (Excel, Word, Outlook), and experience with resource planning software is desirable.
• Must have strong communication skills both verbal and written. Be able to read and write English, understand and adhere to oral and written instructions, communicate in a clear and concise manner, and use basic math skills.

Education/Experience:

• Minimum of a high school education and two years of customer service-related experience.
• Previous experience using MRP / ERP systems is preferred.