Job Description

Job Location: Mesa-1 - Mesa, AZ 85202HOW YOU WILL CONTRIBUTE TO THE COMPANY
Responsible for providing customer support, selling to and servicing existing CCD accounts via telephone by performing the following duties. The focus of this job is making connections with people, motivating and inspiring them to achieve results. A high-level of poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. Initiating projects and processes beyond establishment organization practices will often require training and developing others, and enlisting their support by using a “selling” rather “telling” communication style. Your self-confident, extroverted style that can enliven, engage and positively impact individuals and groups is essential. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success.
WHAT YOU WILL ACCOMPLISH

Essential Duties and Responsibilities include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· Answer phone in a timely manner and enter information into database.
· Respond to customer requests and take appropriate action as needed.
· Responsible for calling on assigned accounts on scheduled call days and notifying supervisor of any off-day deliveries.
· Notify supervisor of account changes as they pertain to call day, delivery day and hours of operation.
· Update supervisor on competitive information in designated territory.
· Responsible for executing priorities and objectives and other goals.
· Responsible for ensuring product freshness in assigned territory according to CCD quality standards.
· Responsible for maintaining a professional image at all times.
· Maintain knowledge of products, company policies, pricing structures and methods of delivery in order to provide technically accurate solutions to inquiries.
· Maintain a safe working environment in designated territory.
· Must have ability to show up on time and ready to work scheduled shifts
· Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
DESIRED TALENTS
To perform the job successfully, an individual should demonstrate the following competencies:
· Business Acumen
· Communication Proficiency
· Customer/Client Focus
· Organizational Skills
· Presentation Skills
· Technical Capacity
· Problem Solving/Analysis
· Results Driven
WORK SETTING
While performing the duties of this job, the employee is regularly exposed the following work environments:
· This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position is occasionally exposed to extreme cold. (coolers)
PHYSICAL APPLICATIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
· The employee is frequently required to sit.

QualificationsQUALIFICATIONS

Required Education and

Experience:
· Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Preferred Education and

Experience:
· Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
· Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume. Ability to apply concepts of basic algebra.
· Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
· Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software and Order processing systems.