The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.
Customer service representatives take customer calls and work to resolve customer issues and concerns with Cavco’s warranties and commitments.He/she assists customers with understanding their product purchase.Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed.
This positions pays $21.00, Monday-Friday, includes participation in an office pool bonus incentive of $105.00 per floor.
·Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
·Check to ensure that appropriate changes were made to resolve customers' problems.
·Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
·Resolve customers' service or billing complaints.
·Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
·Refer unresolved customer grievances to designated departments for further investigation.
·Determine charges for services requested, collect deposits or payments, or arrange for billing.
·Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
·Refers complaints of product or service failure to appropriate departments for investigation.
·Coordinates customers' service needs with other departments as required to ensure customer service.
·May receive orders, resolve complaints about billing, and explain how to use product or service.
·High school diploma and 2 - 4 years of relevant, related experience
·Some college preferred
At Cavco, a leader in offsite home construction at 31 building lines nationwide, we ignite opportunity through the delivery of innovative, affordable housing. We exist for our employees, our communities and our stakeholders. We look for innovative ways to take on the affordable housing crisis to help real people find, fund and protect their homes providing stability and opportunity. Employing 6000+ smart, talented and dedicated people across the country, we are proud to build and provide affordable homes.
Investing in our employees and their futures is a key component of who Cavco is. Our continued growth provides our employees the opportunity to learn and grow with the company. We have invested in skills training as well as employee and leadership development. We are committed to providing internal opportunities and have been rewarded by the loyalty of some of the best experts in the business.
Founded in 1965, Cavco is a leading designer and builder of factory-built structures including manufactured homes, modular homes, commercial buildings, park model RVs and vacation cabins. The company employs approximately 7,000 people and operates 31 homebuilding production lines. Our insurance group, Standard Casualty, offers a wide range of insurance products for manufactured home owners, and our finance subsidiary, CountryPlace Mortgage, who seek the opportunity to help build a future focused on helping people achieve the life-changing dream of home ownership. In order to build homes for the customers we serve, we have to start at home with a workforce as diverse and empowered as our customers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence and qualifications.
Cavco | Where Exceptional Meets Affordable
