Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Non-Standard

Job Sub Function:

Non-Employee

Job Category:

Non-Standard

All Job Posting Locations:

Shanghai, China

1.Principal Duties and Responsibilities (General Summary , essential functions and authorities, etc.)

主要工作职责（基本概况，主要功能，权限等）

• Process and manage customer orders accurately and efficiently.

及时准确处理和管理客户订单。

• Respond promptly and professionally to customer inquiries.

专业、高效地响应客户咨询。

• Investigate, document, and resolve customer complaints in a timely manner.

调查、记录并及时解决客户投诉。

• Promote order management systems and provide related customer training.

推广订单管理系统并为客户提供相关培训。

• Prepare customer service reports and maintain accurate documentation.

编制客户服务相关报告并维护相关文档记录。

• Support daily customer service operations and cross-functional collaboration.

支持日常客户服务运营及跨部门协作。

• Participate in process harmonization and standardization activities across regions and business units.

参与跨区域及跨业务部门业务流程标准化工作。

• Document current-state (As-Is) and future-state (To-Be) business processes.

梳理并记录现有流程（As-Is）及未来流程（To-Be）。

Required Skills:

Preferred Skills: