Job Description

Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis.

Our Pensions team handles incoming calls from a wide range of members and their beneficiaries, supporting them with queries relating to their pensions. You’ll be joining a knowledgeable and supportive team, where no two days are the same - you’ll be involved in a variety of calls, so it’s never a boring day!

This is an office-based role in central Liverpool, working 37.5 hours per week, Monday to Friday. Shifts fall between 8am and 6pm, with no evenings or weekends, and a salary of £25,155. Start date will be 11th August 2026

If you enjoy helping others and have experience working in a call centre or customer-facing environment, this could be a great opportunity for you!

Job title:

Customer Service Representatives (Liverpool) - 11th August Start

Start date: 11th August 2026

Location: Liverpool

Salary: £25,155 per annum

What you’ll be doing:

• Taking a high volume of inbound calls from a wide range of members and their beneficiaries.
• After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
• Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment.
• Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.

What we’re looking for (ALL ESSENTIAL AND BE EVIDENT ON YOUR CV):

• Previous customer service experience, either within a high-volume contact centre environment or in a face-to-face setting, with confidence in handling a high volume of interactions and working comfortably in a contact centre role.
• Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
• Great passion for customer service with the ability to resolve queries quickly and efficiently.
• Excellent attention to detail, with the ability to prioritise and use your initiative.
• Knowledge and experience of pensions (advantageous but NOT essential).

This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 year continuous UK residency - please only apply if you have this.

https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants

What’s in it for you?

• Starting salary £25,155 per annum
• 23 days' holiday (rising to 27) with the opportunity to buy additional days
• Discounted insurance policies
• Company matched pension
• Life assurance
• 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Discounts on retails, socialising, health and wellbeing, travel and technology
• And much more..

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

What’s next?

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Please make sure to include an up-to-date CV with your application, or your application will not move forward.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you.  For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Location:

Liverpool

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent