Job Description

Do you enjoy helping people and take pride in delivering exceptional customer service? We're looking for two enthusiastic Customer Service Representatives to join our friendly Auckland-based team.

We are proud to be New Zealand’s largest Greenwaste Management company. Our commitment to exceptional customer service goes hand in hand with our dedication to environmental responsibility. We believe in the strength of teamwork, the value of smart, sustainable solutions, and in delivering a service our customers can depend on—every time.

About the role

As a Customer Service Representative, you'll be the first point of contact for our customers, delivering friendly, professional support and creating positive experiences with every interaction.

Every day is different. You'll assist customers with enquiries about their services, process account changes, resolve issues and work alongside a supportive team to deliver a seamless customer experience.

Key responsibilities:

• Answer customer enquiries via phone, email and other communication channels.
• Process account changes, payments and service requests accurately.
• Investigate and resolve customer issues in a professional and timely manner.
• Maintain accurate customer records across multiple systems.
• Work collaboratively with internal teams to deliver excellent customer outcomes.
• Meet quality and service standards while contributing to a positive team culture.

About you:

You're someone who genuinely enjoys helping people. You're organised, patient and confident communicating with a wide range of customers. You remain calm under pressure, enjoy solving problems and take pride in getting the details right.

• Previous customer service / admin experience in a customer service role is advantageous
• Excellent people skills with the ability to relate to people from diverse backgrounds
• Strong communication skills both written and verbal
• Ability to work in a team and individually
• ·Strong computer and data entry skills with high level of accuracy and attention to detail
• Strong problem-solving skills and investigation skills

What we offer

• A supportive and friendly team environment
• Comprehensive training and ongoing development
  Hybrid working arrangements following successful completion of training (up to two days working from home each week)
  Stable, full-time employment with an established New Zealand company.
• The opportunity to be part of an organisation committed to sustainability and exceptional customer service.

Based from our Bucklands Beach office, this permanent full-time position works Monday to Friday, with one rostered late shift each week (12.00pm – 8.30 pm). The role also includes a rostered weekend shift, working either Saturday or Sunday from 9.00 am – 3.00 pm.

If you're passionate about customer service and would like to join a team that values people, teamwork and making a difference, we'd love to hear from you. Apply online today.

Eligibility

Applicants must be a New Zealand Citizen, Permanent Resident, or hold a valid New Zealand work visa.