Steel Dynamics
We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries, and supporting sales efforts with professionalism and efficiency.
• Deliver exceptional customer service through timely and professional phone and email communication• Accurately enter and manage customer orders from entry through shipment• Assist customers with product availability, pricing, troubleshooting, and delivery inquiries• Collaborate effectively with the sales team and other departments• Handle challenging customer interactions with professionalism and composure• Understand and apply key business concepts, including freight equalization, pricing models, and internal systems• Consistently meet or exceed individual and team performance goals
Required
Preferred
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
Steel Dynamics is one of the largest domestic steel producers and metals recyclers in the United States, based on estimated annual steelmaking and metals recycling capability, with facilities located throughout the United States, and in Mexico. Steel Dynamics produces steel products, including hot roll, cold roll, and coated sheet steel, structural steel beams and shapes, rail, engineered special-bar-quality steel, cold finished steel, merchant bar products, specialty steel sections and steel joists and deck. In addition, the company produces liquid pig iron and processes and sells ferrous and nonferrous scrap.
