Job Description

Customer Service Representative

• High School diploma or GED required.
• 3 years' work experience in BPO Healthcare preferred.
• Excellent Customer service skills, including phone and interpersonal skills.
• Computer proficiency in MS Word, Excel, and Outlook preferred
• Typing accuracy of 35 wpm minimum
• Database data entry experience preferred.
• Strong knowledge and use of the English language, both written and verbal
• Work history of excellent attendance and punctuality
• High comfort level working with culturally diverse team members and clients.
• Proficient mathematical skills, including addition, subtraction, multiplication, and division.
• Some experience with medical insurance and/or durable medical equipment
• Startup / rapid growth experience
• Life sciences, pharmaceutical, or medical device experience.
• Knowledge of medical terminology preferred.
• Knowledgeable in diabetes

Technical Support Representative

• 3 years of Technical Support and Billing and Customer Service experience –insurance collections preferred.
• Proven knowledge of and experience with ICD-9/10, HCPCS, and medical device (PERS)
• Outstanding interpersonal, verbal, and written communications skills required.
• Must be flexible and able to work in a fast-paced, heavy volume work environment.
• Demonstrated computer, prioritization, and time management skills.
• Experience working at insurance companies/payors or with medical device reimbursement for a start-up or new technology company or durable medical equipment setting is high desirable.