Job Description

Job Title: Customer Service Representative
Location: Castlebar
Reporting To: Customer Service Manager

To actively develop long-term relationships with an assigned client group by connecting with key business stakeholders. To liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of orders according to Customer needs.
Key Responsibilities:
• Use the company system and various software packages to process customer purchase orders.
• Produce work instructions for release to production to fulfil customer purchase orders.
• Provide customer order confirmation in a timely manner.
• Ensure that pricing is correct at order entry to facilitate invoicing.
• Issue quotations to customers and follow up for customer feedback.
• Respond to customer inquiries.
• Maintain and update work instructions for assigned customer group.
• Maintain key data for assigned customer group.
• Provide information to CS Manager to facilitate KPIs and produce and circulate daily/monthly reports as required.
• Provide back up to other customer service functions including cross training.
• Attend daily meetings with various functions when required.
• Handle incoming phone calls to main switchboard.
• Carry out other duties that arise due to changing business needs within the Customer Service function.
Skills & Knowledge:
• Efficient oral and written communication skills.
• Computer literate with an intermediate or above level of Excel.
• Excellent attention to detail.
• Willingness to learn.
• People orientated, team player.
• Problem solving skills
Education:
• Leaving Certificate or equivalent.
Experience:
• Previous Customer Service experience in in a dynamic manufacturing environment is desired.

Multi-Color Corporation, Breaffy Road Business Park, Breaffy Road, Castlebar, Co. Mayo – F23 CP49

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.
MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com.
If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.