Job Description

Job Location: BRILLION - BRILLON, WI 54110
youth apprentice customer service representative
Status: Part-Time during school year
Reports to: Energy Administration Manager
Direct Reports: None
Employment Classification: Non-exempt
Pay Type: Hourly

Shift: First

Position Summary
The Youth Apprenticeship Customer Service Representative supports customers, clients, and internal teams by providing professional communication, resolving issues, and delivering accurate information. This role is designed for high school students participating in a Youth Apprenticeship program who want hands-on experience in customer service, business operations, and workplace professionalism.
The apprentice will develop practical skills in communication, problem-solving, teamwork, time management, and business technology while working under the supervision of experienced staff.
Essential Job Duties
- Greet customers professionally in person, by phone, and through email
- Answer customer questions and provide accurate information about products, services, or company procedures
- Assist with handling customer concerns and escalating issues when necessary
- Maintain customer records and update information in company systems
- Process basic transactions, forms, or service requests
- Support scheduling, filing, data entry, and other administrative tasks
- Collaborate with team members to ensure positive customer experiences
- Follow company policies regarding confidentiality, professionalism, and workplace safety
- Participate in training sessions and mentorship opportunities
- Maintain a clean and organized work environment
Learning Objectives
- Professional communication and phone etiquette
- Customer relationship management
- Conflict resolution and problem-solving
- Business software and office technology
- Workplace professionalism and teamwork
- Time management and organizational skills
- Career readiness and employability skills

Work Environment
- Office, retail, or customer service setting
- Combination of desk work, phone communication, and customer interaction
- Supervised mentorship and structured training provided
Schedule
- Part-time during the school year
- Hours coordinated with school and Youth Apprenticeship program requirements

Qualifications

Required Education and

Qualifications
- Enrolled in a Youth Apprenticeship program or eligible high school student
- Strong verbal and written communication skills
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Basic computer and typing skills
- Ability to work independently and as part of a team
- Professional demeanor when interacting with customers and staff
Preferred

Qualifications
- Previous volunteer, school, or customer-facing experience
- Familiarity with Microsoft Office or Google Workspace
- Interest in business, marketing, communications, or customer service careers
Physical Requirements
- Ability to sit or stand for extended periods
- Ability to use computers, phones, and office equipment
- Occasionally lift up to 15 pounds