Join a leading Outsourcing/BPO consultancy looking to onboard a German-speaking Customer Service Representative to support their dynamic travel & tourism client. This is a fantastic opportunity to grow your career remotely from Lisbon!
Location: Lisbon, Portugal
Work Model: Remote
Employment Type: Fixed term (6 months)
Industry: Travel & Tourism / BPO
Languages: German (C2) & English (B2+)
Compensation: Base salary + performance incentives
💼 Your Responsibilities
📞 Handle inquiries across phone, email, chat, and social media
💻 Maintain accurate case updates in internal systems
🤝 Build positive relationships through prompt and courteous support
🛠️ Assist with issue resolution to boost customer satisfaction
🧑🤝🧑 Collaborate with team members and leadership to meet goals
💡 Share feedback to improve processes and service quality
🎯 What You Need to Succeed
🗣️ Native or fluent German speaker (C2) and fluent in English (B2+)
📚 Previous customer service experience is a plus
📞 Strong communication skills on multiple platforms
🔧 Basic troubleshooting and tech-savvy mindset
⚡ Quick learner, organized, and detail-oriented
🤝 Team player who adapts well in fast-paced environments
🎁 What We Offer
✈️ Work with a leading global travel & tourism brand
💰 Competitive salary with performance-based incentives
🚀 Career development opportunities in the BPO industry
🤗 Collaborative and supportive team environment
🎉 Access to exclusive travel perks and discounts
…and much more!
Ready to grow your career in a vibrant, remote role?
📩 Apply today!
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This company was established by Winston Imanuel a nomad that started traveling since 2004 after personal setback in his life. Travelling through Europe and Asia working different kind of jobs. Therefor he has gained insight about how the different social/business cultures thrive in setting up a successful working community.
He has been working in the recruitment industry since 2018 and due to Covid-19 lost his job and decided to start freelancing. In this way gaining employment and also helping others that has lost their job in regaining employment. With all his past professional experiences in knowing different industries has made him able to match the right candidates with the right employers.
