Job Description

CUSTOMER SERVICE REPRESENTATIVE - WASTE PRO - WEST PALM BEACH, FL

Are you a people person who thrives in a fast-paced environment? Do you love solving problems, helping customers, and being part of a winning team? Join Waste Pro and build a career with a company that values teamwork, growth, and exceptional service.

What You’ll Do:
As a Customer Service Representative, you’ll be the voice of Waste Pro, helping residential and commercial customers with service needs, account support, billing questions, and solutions that make a difference. You’ll handle inbound calls, retain customers through outstanding service, and work closely with Operations, Sales, and Billing to create a seamless customer experience.

Key Responsibilities:
• Answer high-volume inbound calls with professionalism and positivity
• Assist customers with service requests, account updates, and issue resolution
• Provide quotes and set up new customer accounts
• Retain customers by offering solutions and alternatives to cancellations
• Identify opportunities to recommend additional products and services
• Communicate effectively with internal teams to resolve concerns quickly
• Maintain accurate customer records using company systems
• Meet performance goals for response time, productivity, and service quality

What We’re Looking For:
• Strong communication and customer service skills
• Ability to multitask in a fast-paced call center environment
• Positive attitude and problem-solving mindset
• Comfortable handling approximately 100 inbound calls daily
• Team player with a desire to grow and learn across departments
• Basic computer and data entry skills

Why Join Waste Pro?

• Competitive pay with opportunities for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• Paid time off and sick time
• 401(k) retirement plan with company match
• Supportive team-oriented work environment
• Stable, growing company with long-term career potential
• Employee assistance programs and wellness resources

Work Environment:
Professional office setting in beautiful West Palm Beach, FL.

If you’re ready to bring energy, professionalism, and customer-first service to a growing company, apply today and become part of the Waste Pro team!

Qualifications

QUALIFICATIONS:
• Ability to manage a high volume of inbound calls with professionalism, efficiency, and strong customer service skills
• Excellent verbal, written, and analytical communication abilities
• Proficient in Microsoft Office with strong computer and typing skills
• Strong multitasking and organizational abilities in a fast-paced environment
• Ability to remain calm under pressure while treating customers and team members with professionalism and respect
• Skilled in identifying issues, problem-solving, and providing timely resolutions
• Ability to prioritize tasks and effectively manage daily work activities
• Capable of working independently and collaboratively to exceed call center performance standards
• Strong team-oriented mindset with the ability to balance individual responsibilities while contributing to a positive work environment
• Adaptable and flexible in handling changing priorities, challenging customer interactions, and service-related situations with professionalism and urgency

SPECIAL CONSIDERATIONS / PHYSICAL REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Frequent use of fine motor skills and finger dexterity, including keyboarding and computer operation, throughout most of the workday
• Position primarily involves sedentary to light office work
• Occasional lifting, carrying, pushing, or pulling of light materials weighing up to 25 pounds may be required