Datamatics

Customer Service Representative - Voice

Datamatics  •  National Capital Region, PH (Onsite)  •  5 months ago
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Job Description

The Customer Service Representative will be responsible for carrying out all channels (calls, chats or emails).

Job Duties

  • Must be able to handle a call volume of 100+ calls per day after training
  • General knowledge of Windows based applications
  • Must have strong verbal communication skills
  • Must be able to think quickly and solve customer concerns
  • Ability to operate independently with minimal supervision
  • Must be detail-oriented and accurate
  • Ability to multi-task and perform various duties

Qualifications

  • Excellent communication skills
  • Minimum of 1 year experience in CSR with background in Retention, knowledge in Upsell/Cross, has background about subscription/membership
  • Able to work on a permanent night shift
  • Able to work onsite
Datamatics

About Datamatics

Datamatics is a Digital Technologies, Operations, and Experiences company that enables hundreds of global enterprises to go Deep in Digital to enhance their productivity and customer experience to create a sustainable competitive advantage.

With an AI-first approach, we are passionate about creating a future where intelligent systems transform industry norms, propelling enterprises to new heights of efficiency, agility, and customer satisfaction.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Livonia, DETROIT, MI
Year Founded
1975
Website
datamatics.com
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