Job Description

Customer Service Representative

$18–21/hour

Full-time opportunity in Hunt Valley, Maryland

Schedule: Monday–Friday, daytime hours (five 8-hour shifts or four 10-hour shifts); no weekends

Be the welcoming face of a specialty veterinary hospital dedicated to exceptional patient care and client service. At Pet+ER, you'll play an important role in creating a positive experience for pet owners while supporting a collaborative team of specialists committed to delivering advanced veterinary medicine.

Why Join Pet+ER

At Pet+ER, part of Ethos Veterinary Health, we believe in a team-oriented approach to emergency medicine where every team member plays an important role in delivering exceptional patient care. Our experienced technician's mentor and support newer team members, creating a collaborative learning environment where curiosity, professional growth, and critical thinking are encouraged.

As a state-of-the-art, 24-hour emergency and critical care hospital, you'll gain exposure to diverse emergency cases while working alongside experienced clinicians and specialists. Our leadership team is committed to helping employees grow through mentorship, ongoing education, and clearly defined career development opportunities.

In your day-to-day, you will:

• Welcome clients and patients while providing exceptional customer service from check-in through discharge.
• Manage a multi-line phone system, scheduling appointments and assisting clients with questions and requests.
• Coordinate communication between clients, referring veterinarians, and the clinical team.
• Maintain accurate client and patient records using hospital software systems.
• Process client transactions and assist with administrative responsibilities that support daily hospital operations.
• Provide compassionate support to clients during emotionally challenging situations.
• Work efficiently and independently while managing multiple priorities in a fast-paced specialty environment.
• Learn and utilize hospital software systems, including EzyVet and SmartFlow, as needed.
• Work closely with veterinarians, technicians, and support teams.
• Contribute to a positive, team-focused hospital culture.

What You Bring

• Minimum of one year of experience in a receptionist or customer service role.
• Previous veterinary industry experience preferred.
• Strong desire to learn, grow, and contribute to a collaborative team.
• Ability to work efficiently and independently in a fast-paced, high-intensity environment.
• Basic computer proficiency, including Microsoft Word and Outlook.
• Experience managing multi-line phone systems.
• Experience with EzyVet and SmartFlow is a plus.
• A collaborative mindset and commitment to exceptional client service and patient care.

Perks & Benefits

• Competitive compensation of $18–21/hour based on experience and skill set.
• Health, dental, and vision insurance.
• CE allowance and professional development support, including free VetBloom (RACE-approved CE) access.
• Career path and professional development opportunities.
• Paid time off.
• Retirement savings options, including 401(k).
• Uniform allowance.
• Employee assistance programs.
• Employee pet discounts.

Location Highlight

Located just north of Baltimore, Hunt Valley, Maryland offers a blend of suburban convenience and scenic surroundings, with easy access to parks, restaurants, shopping, and major metropolitan areas. It's an excellent place to build your career while enjoying everything the Mid-Atlantic region has to offer.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.