Armstrong Group

Customer Service Representative - Troubleshooting Specialist

Armstrong Group  •  United States (Onsite)  •  5 hours ago
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Job Description

Are you the go-to problem solver in your circle? Do you thrive on helping others navigate technical hiccups with patience and clarity? Due to the growing demand for smart home security solutions, we’re seeking Customer Service Representatives with strong troubleshooting skills. In this role, you’ll be the first line of support for customers experiencing issues with our products and services—turning confusion into confidence with every call.

We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference.

What's in it for you:

  • Competitive hourly wage with discounted services and PerkSpot benefits
  • Day one benefits: Medical, dental, vision, 401K and more
  • Generous paid time-off plus ten additional paid holidays
  • Free on-site gym membership and a discounted cafeteria
  • Continuous training that sets you up for success—and advancement
  • An amazing culture that values growth, teamwork, and integrity

What you’ll be doing:

  • Handle inbound customer calls with professionalism and empathy
  • Diagnose and resolve technical issues across a range of devices and platforms
  • Walk customers through step-by-step solutions in real time
  • Promote safety by educating customers and recommending tailored product solutions to drive sales
  • Support an ever-changing industry that is fueled by technology

What you'll need:

  • Strong communication skills with a calm, clear phone presence
  • Proven ability to troubleshoot technical issues (software, hardware, connectivity)
  • A passion for technology and a desire to learn
  • Ability to multitask and stay organized in a fast-paced setting
  • A genuine desire to help people and solve problems

If you're ready to turn frustration into relief and make someone's day better with every interaction, we want to hear from you. Apply today and bring your troubleshooting talents to a team that values your skills and your voice.

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.

Armstrong Group

About Armstrong Group

Founded in 1946, what is now known as the Armstrong Group began life as Armstrong County Line Construction, contracting work for power and telephone utilities in Western Pennsylvania. In the 1950s we began to own and operate independent local exchange telephone companies. We expanded into the cable television industry in 1963. The 1980s saw us move into the security, restaurant and real estate development industries. And we’ve continued to expand and diversify. Our most recent addition has been Armstrong Comfort Solutions, a full service residential and commercial heating, cooling and plumbing provider.

Seven decades old, the Armstrong Group remains a family owned and operated business, now employing over 2,300 people across the nation. Strong management, fiscal responsibility, careful planning and diligent research are hallmarks of the businesses that make up the Armstrong Group of Companies, ensuring the mission statement of our founder; Growth and Perpetuity.

Industry
Government & Public Safety
Company Size
201-500 employees
Headquarters
Butler, PA
Year Founded
1946
Website
agoc.com
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