Job Description

Carries out all customer service activities such as responding to inquiries, processing orders and

handling complaints, in a prompt, courteous and effective manner. This position works closely

with customers and on-site management to handle various product inquiries, special requests,

or discrepancies, shipping and receiving as well as billing and invoicing. The position requires

positive interpersonal skills including effective verbal and written communication skills.

• Manage shipping and receiving within our system in partnership with Distribution Center

Manager and Supervisors.

• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and

internal management.

• Daily effective communication (email, phone, or in-person) with customers and internal

team members and management.

• Act as a liaison between the warehouse and the customer in administration of accounts and

between the office and customer regarding invoicing and credit changes.

• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when

necessary.

• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Qualifications

• High School Diploma or GED; or equivalent combination of experience and education;

Bachelor’s degree in business or similar discipline preferred.

• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Total Rewards

ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time, among other competitive benefits. Compensation is determined based on several factors, including but no