Filmhouse Group

Customer Service Representative (Team Member) - Island

Filmhouse Group  •  Lagos, NG (Onsite)  •  3 months ago
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Job Description

Filmhouse Group houses multiple business within the media and entertainment space. The award winning Filmone Entertainment and the dynamic Filmhouse Cinemas Our mission is "to provide magical experiences through content that entertains and inspires, delivering world-class services and exceptional value to our audience".

The group is supported by a corporate operations management team that ensures our operations area aligned to International Best-Practice.

Essential duties and key responsibilities include the following and other duties as may be assigned:

  • Selling box office tickets, responding to queries reservations and sales.
  • Monitoring and maintaining cash flow, ensuring that there are no shortages.
  • Ensuring that guests are well guided to entrance and exit into the cinema.
  • Monitoring and maintaining guest flow, ensuring that there are no obstructions to guest cinematic experience.
  • Participating in briefings and other meetings as requested by the cinema manager.
  • Attend and participate in training sessions as required by managers and HR.
  • Contribute to increasing concession revenues.
  • Responsible in the arrangement and cleaning of designated areas.

Qualifications

  • ND (National Diploma)
  • HND (Higher National Diploma)
  • BSc / BSE (Bachelor’s Degree)
  • Diploma
  • NCE (Nigerian Certificate in Education)
  • SSCE

Age Requirement

  • Candidates must be between 19 and 26 years old
Filmhouse Group

About Filmhouse Group

The company management team has over 100 years combined cinema operation and development experience, gained in England, Italy, USA, Spain and Nigeria. Filmhouse has a clear and well-understood organizational structure and strives to appoint employees with requisite skills, knowledge and experience for the roles they undertake.

Our cinema designs and operation style largely incorporates complimentary multifarious features, including games arcade, ice cream café, food concession, toys shop, digital cinema, IMAX (3D & 2D), MX4D, DBOX, 3D & 2D premium formats, cinema & kid’s club, etc. Filmhouse's success is driven primarily by a strong experienced management team, innovative marketing activities and impressive guest service standards.

We have a total of thirteen (13) cinemas located in seven (7) states across the nation, and we have a strategic expansion plan to serve more people, within an outside Nigeria.

Industry
Arts & Entertainment
Company Size
201-500 employees
Headquarters
Lagos, NG
Year Founded
2012
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