The IMA Group

Customer Service Representative- Syracuse, NY

The IMA Group  •  $20/hr  •  Syracuse, NY (Hybrid)  •  3 hours ago
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Job Description

Customer Service Representative


Full-Time | Hybrid After Training | $20/hour

Looking for a fast-paced role where organization and communication skills truly matter?

We’re hiring a Customer Service Representative to manage high-volume calls and emails, coordinate Independent Medical Evaluations (IMEs), and serve as a key liaison between clients, attorneys, and claimants.

What You’ll Do:

  • Schedule and coordinate IMEs
  • Communicate with clients and claimants
  • Manage medical records via WCB portal
  • Coordinate translation & transportation services
  • Resolve inquiries with accuracy and professionalism

What We’re Looking For:

  • Strong multitasking & time management skills
  • Professional phone presence
  • Detail-oriented and organized
  • Proficiency in Microsoft Word & Outlook

Why Join Us?

Hybrid flexibility after training, strong benefits package, 401(k) with match, tuition & student loan assistance, paid parental leave, and no on-call responsibilities.

Apply today to join a team where your attention to detail makes a real impact.

  
The IMA Group is an Affirmative Action/Equal Opportunity Employer 
 
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities. 
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The IMA Group

About The IMA Group

For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. With thousands of licensed providers and over 150 offices nationwide, IMA is able to serve national needs while maintaining a regional focus.

IMA has two divisions: Evaluation Services including Government and Payer and a Clinical Research Site Network. We provide medical and psychological evaluations and other ancillary services to federal, state, and local governments and agencies, commercial insurers, TPAs and corporate clients. Our Clinical Research Division specializes in Phase II, III, and IV clinical trials in multiple therapeutic areas through our nationwide multi-site network.

Industry
Healthcare & Social Services
Company Size
201-500 employees
Headquarters
Tarrytown, NY
Year Founded
1990
Website
theimagroup.com
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