Job Description

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are on a journey of continuous growth – now looking for our next star – a passionate Customer Service Representative Support This position reports to the Customer Service Manager and will work in Sparta TN.

About the position

As CSRS of the Sparta team, you will be involved in Administrative duties including but not limited to, order entry/changes and Customer data maintenance. This role will also engage directly with customers including general communication, communication on logistics, deliveries and order statuses.

Your Main Responsibilities

• Balance and prioritize responsibilities
• Take all customer calls and return messages on a daily basis
• Assist Customers with problems and resolve issues
• Maintain and update customer cross reference and master files with any pertinent changes

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

Skills & Requirements

A suitable background would be a solid experience within Customer Service and Inside Sales as well as the following qualifications and experiences:

• Minimum 2 years experience in a customer service role, preferably in a manufacturing environment
• Working ability for MS Office products and databases
• Significant experience in customer service or inside sales

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong Interpersonal skills, able to work respectfully and efficiently with a wide range of people
• Ability to navigate within a matrix organization with shared and competing resources
• Excellent verbal and written communication skills
• Consistent sense of urgency

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application. Selection is being made on a running basis. If you have any questions regarding the position, please contact Maycee Godsey, at Maycee.godsey@dometic.com

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.