Job Description

About The Role

We are looking for a proactive and customer-focused individual to join our Midalia Steel Midvale branch. This is a varied role that combines customer service and warehouse support, ideal for someone who enjoys working in a fast-paced environment and being hands-on when required.

Working closely with customers, operations, and the warehouse team, you will play a key role in ensuring a seamless experience from initial enquiry through to order fulfilment and delivery.

This position will be responsible for a variety of duties including:

• Respond to incoming calls and customer enquiries in a timely and professional manner
• Prepare quotations and manage orders through to accurate picking, packing, and on-time delivery
• Build strong relationships with customers and provide value-based solutions
• Liaise with internal teams to ensure customer requirements are met
• Assist with picking, packing, and preparing orders for dispatch
• Maintain a clean, safe, and organised work environment

About your experience

We are seeking a team player who thrives in a busy, customer-focused environment and is equally comfortable supporting operational tasks when needed. You’ll be a proactive problem-solver with strong communication skills and a hands-on attitude.

• Experience in customer service, ideally within a trade counter, industrial, manufacturing, or hardware environment
• Strong face-to-face and phone-based customer service skills, with the ability to build rapport with regular customers
• Proactive, reliable, and adaptable approach with a willingness to learn
• Comfortable working across both customer service and warehouse duties, including manual handling
• Experience with Microsoft Office; SAP or similar ERP systems is advantageous
• Forklift licence is desirable but not essential

Key Benefits

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

• Award-winning workplace: 2026 AFR BOSS Best Places to Work Gold Winner, recognising our commitment to people, culture and performance.
• Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more
• Employee Assistance Program: Sonder, our EAP, offers confidential, professional and free counselling and support resources in areas such as marriage/family difficulties, interpersonal conflict, stress, depression or anxiety, alcohol and/or drug dependencies, grief, loss or trauma and workplace problems.

About Us

Midalia Steel is Western Australia's premier supplier of steel products and has been operating since 1951. With 12 branches across the state positioned in rural and metro areas, Midalia Steel is a major supplier to the 'DIY', fabrication, manufacturing and building markets. Providing an extensive range of products for most projects in steel.

Midalia Steel is a brand of InfraBuild, Australia’s largest vertically integrated, electric arc furnace-based long steel manufacturer. We lead the journey towards making sustainable steel in Australia and building strong, local communities and economies across the country. We are nation builders. Each day, we help build futures through sustainable steel.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
  
  
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
  
  
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant