Highlights
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CUSTOMER SERVICE REPRESENTATIVE (ENGLISH / SPANISH BILINGUAL)
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
We are looking for a Customer Service Representative (English/ Spanish Bilingual) to be part of our team.
· This role responsible for successfully assisting customers and providing adequate resolution to their queries.
MAIN RESPONSIBILITIES
· Assist customers by answering incoming phone calls, identify the type of assistance needed, and drive first call resolution
· Obtain and verify patient/client information to meet HIPAA compliance guidelines
· Navigating through the system to obtain information necessary to provide status and/or resolution to the customers query
· Process payments for customer-initiated requests
· Deliver information and ask questions in a professional and engaging manner to establish a positive experience with the customer
· Complete the documentation necessary to keep track of the customers query, the action/s taken, the resolution provided, and for reference
· Communicate with internal associates to follow up, relay, expedite, and/or resolve customers concern
· Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or reassignment to different work functions, change in teams and/or work shifts, policies with regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
· Other duties may be assigned.
REQUIREMENTS
iFIVE Global was created in 2018 to provide high-quality, client-centric offshore staffing to the medical and legal fields. Our Philippine-based team has been trusted by companies of all sizes throughout the U.S. as proven cost control measures for staffing, productivity and growth.
Building on our management team's decades of experience in these fast moving markets, we support our customers through various roles such as, case management, patient intake, virtual assistants, record retrieval, medical e- filing and customer service.
OUR MISSION:
What makes iFive Global unique? In a world of faceless corporations, we want iFive Global to be a place of value – for our customers AND our employees.
Here are the five “I’s” that are central to our mission:
Integrity
Integrity and trust must be foundational to everything we do. We must be honest in our work, honest with each other, and by embodying this value, we are honoring our customer's trust in us.
Innovation
We must be innovative in everything we do. The world does not need imitators, it needs innovators. In the way we build solutions, interact with our customers, and build relationships with our employees, iFive Global must be focused on innovation.
Information
iFive Global is about providing the valuable information that will give our customers what they need to be successful. If we focus on making our customers successful, iFive Global will be successful.
Intelligence
Information is useless without a guide, and iFive Global will provide the business intelligence that will show our customers the value in their data.
Insight
Insight is the end result of our hard work – we see clarity in the data, and it’s in that clarity that we find opportunity. iFive Global will deliver that insight to our customers, but we will also seek that clarity in how we build our company and our business.
