As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success will be measured by your ability to provide excellent customer service.
What We Offer:
Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth
Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%
Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs
Wellness Support – With 24/7 access to our Employee & Family Assistance Program
Your Responsibilities:
Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery
Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns
Providing accurate information on products and services as well as educating customers on our products and services
Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
Partner with other departments to follow-up with all customer inquiries
Contribute to a team environment by performing other duties as required
Your Skills
Ability to work well within a team environment
Must be able to work weekends
Ability to multi-task and manage time effectively
Ability to work in a fast-paced environment
Your Experience:
High School Diploma or equivalent
ADDS software experience is an asset
2+ years of experience working in customer service
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.
Job Requirements - Work Experience
Customer Service
Job Requirements - Education
Diploma/High School Equivalent
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