Job Description

Perform branch operation transactions and provide efficient and effective service to achieve optimal customer satisfaction

JOB TITLE
CUSTOMER SERVICE REPRESENTATIVE TELLER (CSR TELLER)
Grade
Location
Branch (Retail / Preferred / Mini)
Reports to
Branch Manager
Other Reporting Relationships
─
Subordinates
-
Job Purpose
To perform branch operation transactions and provide efficient and effective service to achieve optimal customer satisfaction
KEY RESPONSIBILITIES
Operational Function
• To transact over-the-counter transactions on cash and non-cash transactions according to advice slips or other negotiable documents

• To record all transaction accurately and balance each day's operations

• To perform general administrative duties as required by the function

• To discharge duties instructed by immediate supervisor to serve business interests of the Bank
Customer Relationship
• To attend to customer requests, inquiries, problems and complaints by providing prompt and service to customers, escalate customer's feedback to higher authority for deliberation.

• To actively involve in cross product sales activities to ensure optimal customer reach.
Process & Compliance
• To maintain confidentiality of information and comply to standard operational procedures (SOPs) and to ensure

regulatory requirements are met towards achieving operational excellent

• To perform other duties as assigned
Key performance Indicators
Qualification

*Note : Thee qualifications indicated are the ideal requirements for the position. Exceptions may apply to internally promoted staff based on performance
1. Certificate/Diploma

2. Other equivalent
Experience
1-2 years in relevant banking experience
Education & Training (or equivalent)
Skill/Compentencies

*To be updated based on Compentency Model
1. Computer literate

2. Attention to detail and strong math aptitude

3. Good Interpersonal skills -Friendly and polite

4. Good personal attributes - Honest and able to work under pressure in a fast paced environment