Bally’s Corporation

Customer Service Representative (Seasonal, Remote)

Bally’s Corporation  •  Nevada, MO (Remote)  •  3 hours ago
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Job Description

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities:

  • Understand and address customer needs, complaints, or other issues with products or services.
  • Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
  • Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients.
  • Utilize software, databases, scripts, and tools appropriately.
  • Understand and strive to comply or exceed call center metrics while providing excellent customer service.
  • Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
  • Adhere to all company policies and procedures.

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Bally’s Corporation

About Bally’s Corporation

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

18 or 21+ based on jurisdiction. Gambling Problem? Call 1-800-GAMBLER (1-800-426-2537) (AZ/CO/IL/MD/MO/NV/NJ/PA), 1-888-850-8888 (DE), 1-800-9-WITH-IT or visit https://www.in.gov/igc/problemgamblinghelp (IN), 1-800-BETSOFF (IA), 1-877-770-STOP (7867) (LA), (800) 327-5050 or visit gamblinghelplinema.org (MA), 1-888-777-9696 (MS), 877-8-HOPENY or text HOPENY (467369) (NY), 1-800-589-9966 (OH), 1-866-531-2600 or visit ConnexOntario.ca (Ontario, Canada), 1-877-9GAMBLE (RI), 1-888-532-3500 or visit https://www.vcpg.net (VA), call/text the Tennessee REDLINE at 1-800-889-9789 (TN).

Industry
Arts & Entertainment
Company Size
1,001-5,000 employees
Headquarters
Providence, Rhode Island
Year Founded
Unknown
Website
ballys.com
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