TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking a Representative to join our Customer Service Team, which serves as a key liaison between the Company and its customers. In this role, you will provide product and service information with professionalism, accuracy and efficiency to ensure a positive customer experienceLOCATION• Remote - must be US based. Work visa sponsorship will not be considered.
• Utilize a ticketing-based platform to efficiently manage and track customer inquiries.• Review search packages & reports to provide accurate assistance to our customers.• Respond to incoming calls and deliver timely and professional support.• Maintain compliance with Company policies and good housekeeping practices.• Other duties as assigned.
2+ years of customer service experience in a real estate related industry.
• Detail-oriented and customer service driven with strong written and verbal communication skills.• Demonstrates strong analytical, problem-solving and time-management skills.• Familiar with industry concepts, practices, procedures and associated risks and liabilities.• Possesses proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties.
The estimated pay rate for this role is $25.00 hourly. Actual compensation may be determined based on a variety of factors including, but not limited to, location, skillset and experience
FNF offers a comprehensive benefits package to eligible employees, including:
• Optional health and welfare coverage (medical, dental, vision, life, and disability insurance)• Paid time off, holidays and maternity/paternity leave• 401(k) plan with company match• Employee Stock Purchase Plan (ESPP) with matching contributions
Fidelity National Financial, Inc. (NYSE: FNF) is a leading provider of title insurance and transaction services to the real estate and mortgage industries. Ranked #359 on the FORTUNE 500(r) list for 2023, FNF is the nation's largest title insurance company through our title insurance underwriters (Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title Insurance of New York) that collectively issue more title insurance policies than any other title company in the United States. Our mission is to advance, expand, and protect the experience of property ownership by making the safety of our customers our primary focus. We pride ourselves on being extremely customer-oriented, motivated, and quick to provide solutions for all of your title insurance needs. We strongly encourage employee ownership of company stock so our FNF family can share in our company’s continuous growth and be a valuable part of something bigger than themselves.
