Job Description

Job DetailsJob Location: Basin Disposal Commercial - PASCO, WA 99301Position Type: On-SiteEducation Level: High SchoolSalary Range: $23.76 - $28.22 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceJob Title: Seasonal Customer Service Representative
Company: Basin Disposal Inc.
Location: Pasco, Washington
Job Type: Part-Time, Seasonal
Schedule: Flexible schedules available; Monday – Friday up to 25 hours per week
Hourly Rate: $23.76 – $27.26
Position Overview
Basin Disposal Inc. is seeking a motivated and customer-focused Seasonal Customer Service Representative (CSR) to join our team in Pasco, Washington. In this role, you will serve as a liaison between the company and our customers, ensuring a high standard of service delivery through responsive and accurate communication. The ideal candidate will be empathetic, professional, and enthusiastic about helping others, with strong problem-solving skills and attention to detail.
Key Responsibilities
Handle a high volume of incoming calls and inquiries.
Identify and assess customer needs to ensure satisfaction.
Build trust and relationships through professional, courteous communication.
Provide accurate and timely information using appropriate tools and resources.
Maintain detailed records of customer interactions, process customer accounts, and file documentation.
Respond to and resolve customer issues efficiently, ensuring timely follow-up.
Support drivers by relaying messages and work orders via two-way radio.
Collect and process customer payments and balance cash drawers as assigned.
Ensure compliance with company policies, procedures, and PCI (Payment Card Industry) regulations.
Enter and update customer information in databases.
Escalate priority issues to supervisors as needed.
Strive to meet or exceed individual and team performance metrics.
General Duties
Deliver excellent service through multiple channels: phone, email, electronic systems, and in person.
Maintain, organize, and update records, work orders, route books, and related documentation.
File and store records per retention guidelines.
Troubleshoot and resolve customer complaints using sound judgment and problem-solving skills.
Follow established communication procedures and service protocols.
Assist with cashier responsibilities and account closures when necessary.
Performance Expectations
Demonstrate a commitment to excellent customer service in all interactions.
Uphold confidentiality and ethical standards in handling sensitive customer information.
Foster a positive and collaborative work environment with coworkers and customers.
Maintain punctual and reliable attendance.
Promote and adhere to workplace safety practices.
Required Skills and Qualifications
High school diploma or equivalent.
Proven experience in a customer service or client-facing role.
Strong communication skills (verbal and written).
Proficiency in computer systems, databases, and office software.
Ability to multi-task, prioritize, and manage time effectively.
Strong listening and interpersonal skills.
Adaptability and initiative in a dynamic environment.
Preferred Competencies
Basic accounting and cashiering experience.
Data entry accuracy and attention to detail.
Effective problem analysis and resolution.
Ability to remain calm and professional under pressure.
Equal Employment Opportunity
Basin Disposal Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. EOE, including disability/vets.
Qualifications