What You’ll Do:
Receives the Customer at the counter, managing the rental agreement in compliance with Company standards & procedures and with the expected quality standards through current software.
Provides world class customer service, creating a friendly, welcoming customer experience through personalized service, maximizing customer loyalty, and sales opportunities.
Puts into practice proactive behavior towards Customers, liaising so courteous and professional, offering solutions to maximize the Customer satisfaction.
Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc.) to ensure the best Customer service and the profitability of the location.
He/she is responsible for managing customer communications by phone and email, and for handling and resolving customer complaints in a professional manner.
Ensure efficiency of return and check-in processes through current software for each Customer in compliance with Company standard & procedures.
He/She is responsible for properly performing the vehicle inspection upon return, identifying any new damages in accordance with the established damage‑assessment procedures, and managing all related communication with the guest.
Maximize profit by offering services and ancillary products to Customers. Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
Performs the administrative back‑office tasks typical of a rental location.
Has a solid understanding of Company standards and procedures and carries out all tasks in full compliance with them.
Ensure any lost property found in vehicles is processed according to the relevant procedure.
Management of daily branch petty cash (if required).
What We’re Looking For:
High School Graduation
Fluent English (additional languages are a plus)
Proficiency in Microsoft Office
Full Driving License
Customer service and sales experience
Strong customer‑orientation in line with company standards
Excellent communication and interpersonal skills
Team‑working ability
Strong organizational and time‑management skills
Ability to work efficiently in a fast‑paced environment
Problem‑solving attitude
Proactive, self‑motivated and goal‑oriented
Professional, enthusiastic and flexible approach to work and sales activities
Availability to work on days, nights, weekends and bank holidays
Hertz is one of the world’s largest mobility companies, and through its indirect subsidiary, The Hertz Corporation, operates the Hertz, Dollar, and Thrifty vehicle rental brands throughout North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz pioneered the car rental industry, and the Hertz brand is one of the most recognized brands globally. For more than a century, Hertz has offered innovative, differentiated products in an effort to make every rental experience seamless and special. Customers choose Hertz for its wide selection of top-rated vehicles, for its free Hertz Gold Plus Rewards® loyalty program, and because of Hertz’s thousands of convenient locations. Hertz also operates the Firefly car rental brand and Hertz 24/7 car sharing business in international markets and additionally rents vehicles to rideshare drivers through dedicated partnerships with Uber, Lyft, and others. Hertz also sells vehicles to consumers at Hertz Car Sales locations throughout the United States.
