Job Description

Ashland (Thailand) Co Ltd

Customer Service Representative

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we’d like to meet you and bet you’d like to meet us.

Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland Specialties Ingredients, Personal Care business (PC BU) at our Bangkok, Thailand Office. This is a very visible, significant role within the Company and the Supply Chain function. This position will report to Customer Service Manager, APAC, PC BU.

The responsibilities of the position include, but are not limited to, the following:

• Hands on experience using SAP to process and manage domestic and international sales orders, to track and monitor the orders till fully completed. Responsible customers’ base are for Thailand, Vietnam, Myanmar, Laos, Singapore, Malaysia, and other assigned markets.
• Co-ordinate closely with various brilliant solvers (from sales team, any related cross-functional teams from production plants, logistics team, finance, etc) to ensure timely and accurate order processing and/or to resolve any issues or disputes.
• Handle customer complaints by coordinating appropriate resolution and providing timely feedback to customers and internal stakeholders.
• Be customer’s first point of contacts to respond promptly and accurately to customer inquiries and service requests within defined customer service scope.
• Execute company customer service standards and order processing procedures to support Customer Service Excellence.
• Make day-to-day operational decisions within established guidelines and escalate exceptions or complex issues to supervisors as needed.
• Ensure compliance with the business code of conduct, internal control systems (ICS), and ISO requirements, achieving zero non-conformities in audits.
• Actively contribute to the organizational goals by taking initiative, executing on goals and focusing on performance and safety
• Improve the organization capacity and capabilities through building collaborative relationships, optimizing diverse talent and utilizing positive communications and influence with others

In order to be qualified for this role, you must possess the following:

• Bachelor’s degree (or equivalent) in Business Administration, Logistics, International Business, or a related discipline.
• Strong proficiency in business software applications, including SAP and Microsoft Office (Excel, Outlook, PowerPoint).
• Fluent in English, both written and spoken; additional language skills are an advantage.
• Proven ability to build and manage effective relationships with international customers and internal stakeholders.
• Strong analytical mindset with solid data analysis and problem-solving capabilities.
• Demonstrated responsible and ethical behavior at all times
• The ability to help the company drive greater value through understanding the business, making complex decisions and creating the new and different

The following skill sets are preferred by the business unit

• Global Multinational culture attitude
• Understanding of Sales Forecasting and/or Supply Chain processes
• Self-starter with problem solving skills and excellent interpersonal skills
• Critical thinking in a fast-paced environment must be able to multi-task, problem solve, prioritize, and work under pressure
• Proactive identify issues with effective& timely communication loop
• Quick learner, target/result oriented person
• A dedicated team player with unwavering intergirty

Perks of working at Ashland:

• Flexible office location (Hybrid)
• Comprehensive Benefit package, Medical, Health, Life and Dental insurance
• SSF and P-Fund
• Team recognition rewards based on performance