Patient Access/RegistrationCustomer ServiceRepresentative–Emergency Department
On-Site – Wilson, NC| Wilson Medical Center
Schedule: Wed 7am–1pm | Thurs–Sat 7am-7pm
Are you passionate about helping people during critical momentswhile building a career in healthcare customer service?
Join R1 as a Patient Access/Registration Representativewhereyou’llbe the first point of contact for patients, ensuring they receive fast, compassionate, andaccurateaccess to care
This is more than registration —it’sa frontline healthcare customer service rolewhere you directlyimpactpatient experience, hospital operations, and revenue cycle success.
WhatYou’llDo:
Provide exceptional customer serviceto patients and families during check-in
Provide fast andaccuratepatient registrationin a high-volume environment
Support timelyaccess to careby minimizing delays in registration
Maintain data accuracy and compliancefor billing and legal standards
Verify and enterinsurance information, demographics, and medical data, collectco-paysand provide cost estimates when applicable
Collaboratewith nurses, physicians, and care teams to ensure smooth patient flow
WhatWe’reLooking For:
Exceptional customer serviceexperience,communicationand interpersonal skills
Strong composureand professionalismina fast-paced environment
Ability to multitask and prioritize quicklywithhigh attention to detail
Comfortablewith shifting priorities based on patient needs
Experience withpatient access, medical registration, insurance verification, or front deskis a plus
WhatYou’llGain:
Experience in healthcare administration & patient access
Exposure to revenue cycle, insurance processes, and hospital operations
Opportunityfor growth within R1
A team environment focused on innovation, collaboration, and patient experience
Meaningful work supporting patients during urgent and emotional moments
For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.
