Kronospan is the world's leading producer of wood panel products including MDF, OSB, Particleboard, and Laminate Flooring. We are state of the art, automated, and visionary. We are sustainable and eco-friendly. We are Worldwide AND we are American Made. We are Kronospan.
This position is responsible for handling all wood panel customer complaints and product related claims directly from our customers. The wood panel customer service specialist will have oral and written correspondence with customers. The person will have the responsibility to handle all claim issues, order entry, order tracking and aid the customer with any questions pertaining to the order/production process.
• High school degree (Bachelor's or Associate's degree preferred)
• Must have excellent written and verbal communication/presentation skills
• Ability to handle multiple priorities and people simultaneously
• Flexibility to handle continually changing priorities/demands
• Strong customer orientation
• Strong team player
• Excellent math skills
• Commitment to company values
• Able to manage multiple tasks and projects efficiently within the context of a fast-paced environment
• Must have strong computer skills, especially of Microsoft Word, Outlook, Excel, PowerPoint and the adobe suite of products
• Excellent attendance record.
• Demonstrated high energy level, strong work ethic, and positive approach to problem solving.
• Must be a team player and have the ability to work and interact with associates/departments throughout the organization
WHAT WILL PUT YOU AHEAD
• Customer service experience in a consumer products industry
• Manufacturing experience
• Bi-lingual or multi-lingual skills
Kronospan is a one of the leading producers of wood-based panels and value-added products for the furniture, interior design, and construction industries. Since 1897, we have grown from a single sawmill into a worldwide network of 40+ production sites and 17 distribution centers across 28 countries, employing over 15,000 people.
We combine innovation, quality, and sustainability to deliver reliable solutions for our partners. By integrating design, technology, and environmental responsibility, we continue to set standards in the industry and support our customers’ success worldwide.
Our LinkedIn Community
This page is a place to share insights, news, ideas, and stories from the world of design, innovation, and sustainability. We welcome your comments, questions, and perspectives - and we look forward to engaging in meaningful conversations with professionals from across our industry.
To ensure respectful and constructive dialogue, please keep in mind:
• Treat others with respect and professionalism.
• Keep discussions focused on topics relevant to our business, industry, and community.
• We reserve the right to remove offensive, misleading, or promotional content that does not align with our values.
• Please note that our responses may not always be immediate, but we do read and value all contributions.
At Kronospan, we believe in open, professional, and inspiring conversations. Thank you for being part of our community.
