Job Description

Job Location Kent - Kent, WA 98032 Position Type Full Time Salary Range $19.00 - $22.00 Hourly

Job Category Customer Service

Performance Home Medical, established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence.

As our organization continues to expand, we’re seeking a compassionate and detail-oriented Customer Service Representative – Oxygen Patient Advocate to join our dedicated team in Kent, Washington This role plays a vital part in supporting our patients and ensuring exceptional service experiences.

The Customer Service Representative – Oxygen Patient Advocate plays a vital role in delivering an exceptional customer experience. We’re seeking a compassionate and driven professional who understands the importance of patient advocacy and can navigate the challenges of an ever-evolving healthcare environment. In this role, you’ll support and coach patients to achieve their therapy goals while ensuring they receive the highest level of care and attention.

KEY RESPONSIBILITIES:

Job Duties and Responsibilities include the following. Other duties may be assigned.

• Processes orders according to PHM procedures
• Contacts and inform patients of the order received
• Answer incoming calls in an efficient and courteous manner
• Enter Patients into the PHM electronic medical record program
• Generates orders and assists in scheduling of delivery
• Other tasks that may be assigned by manager

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team players will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Troubleshooting patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Procuring and completing any necessary documentation required.
• Scheduling patient appointments and assisting Clinicians as directed.
• Prior knowledge/hands-on experience with Oxygen equipment - Preferred.
• Ability to type minimum of 30 words per min.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually unpredictable.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to sit; use hands to type finger, handle, or feel. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position and can be modified as needed. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.