Taylor Corporation

Customer Service Representative (Onsite)

Taylor Corporation  •  Dayton, OH (Onsite)  •  5 hours ago
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Job Description

Come Work with Us!

Benefits Start Day 1

Taylor Corporation is a growing, dynamic company with big plans for the future and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity:

Taylor Print and Service Solutions, a Taylor company, is looking for a new Customer Service Rep to join the team in office in Dayton, OH! In this position, you would be responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met!

Work Authorization To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

  • Manage all written and verbal communication with customers on behalf of the company
  • Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
  • Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
  • Engage appropriate resources to assist or resolve service issues as necessary
  • Understand and appropriately use the company pricing system and policies
  • Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities

Your Shift: Monday to Friday, 8:00am - 5:00pm (five days in office)

You Must Have:

  • High school diploma or equivalent in work-related experience
  • 3 years of customer service industry experience
  • Strong MS Office skills with emphasis on Excel and Outlook
  • Ability to communicate effectively through verbal and written communication

We Would Also Prefer:

  • Print, marketing or promotional product experience
  • Salesforce.com knowledge
  • Advanced computer experience and ability to implement new technologies

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation

https://www.youtube.com/watch-v=pdXOC8HM-NM

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation

About Taylor Corporation

Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device.

Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees.

Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do.

Industry
Creative & Design
Company Size
5,001-10,000 employees
Headquarters
North Mankato, MN
Year Founded
1975
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