Taylor Corporation

Customer Service Representative (Onsite)

Taylor Corporation  •  Dayton, OH (Onsite)  •  16 days ago
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Job Description

Join Our Team!

Benefits Start Day 1

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity:

Taylor Enterprise Solutions is seeking a Customer Service Representative to join our team in-office in Dayton, OH This person will be responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer’s experience

Work Authorization To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Hours: Monday - Friday, 9:00am - 6:00pm


Your Responsibilities:

  • Respond to customer inquiries via phone, email, and chat with professionalism and expertise
  • Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
  • Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
  • Understand the specifications of each order to ensure smooth internal processing
  • Adherence to customer expected response times
  • Process orders, returns, and exchanges, while ensuring compliance with company policies
  • Maintain accurate records of customer interactions and transactions in the CRM system
  • Collaborate with cross-functional teams to address customer needs and enhance service delivery
  • Analyze customer feedback and identify trends to improve processes and service quality
  • Stay informed about product updates, industry trends, and best practices to enhance service effectiveness


You Must Have:

  • Must have some experience in the field or in a related area
  • Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
  • Proven problem-solving skills and the ability to think critically in high-pressure situations
  • Proficient in using customer service software, Microsoft Office and CRM systems
  • Ability to sit for extended periods while working on a computer
  • High school education

We Would Also Prefer:

  • 2 years of college
  • Print, marketing, or promotional product experience and/or Salesforce.com knowledge a plus
  • Advanced computer experience and ability to implement new technologies

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation

https://www.youtube.com/watch-v=pdXOC8HM-NM

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation

About Taylor Corporation

Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device.

Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees.

Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do.

Industry
Creative & Design
Company Size
5,001-10,000 employees
Headquarters
North Mankato, MN
Year Founded
1975
Website
taylor.com
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