We are seeking a dedicated Customer Service Representative to join our on-site Call Center team. In this role, you will handle inquiries related to Child Support Services, providing outstanding support through phone calls, chats, and emails. Additionally, you will assist clients in registering for Electronic Payment Cards and Direct Deposit. Successful candidates will be highly customer-oriented, adaptable to evolving policies and procedures, and capable of working both independently and collaboratively within a diverse team.
WORK SITE: 10390 Peter A McCuen Blvd, Rancho Cordova, CA
WORK SCHEDULE: Shifts are 8 hours, with a 45-minute lunch, Shift times range between 5:50 am to 6 pm
WHAT YOU'LL DO
Informing Parent Paying Support (PPS) options for making payments.
Registering PPS to make electronic payments Informing Person Receiving Support (PRS), the options they have for receiving payments: EPC, bank account/direct deposit
Informing Employers of the options for making payments for their employees who are ordered to pay child support Registering Employers to make electronic payments
Handle customer inquiries via phone, chat, and email.
Provide high-quality service by effectively understanding and addressing customer needs.
Demonstrate professionalism and a friendly attitude while resolving customer issues.
Adapt to ongoing policy and procedure updates within the team.
WHAT YOU'LL BRING
Must be a U.S. citizen.
Strong computer and phone skills; proficiency in web-based applications.
Excellent verbal and written communication skills.
Ability to manage customer interactions with confidence and provide resolutions effectively.
High School Diploma or GED required.
Must be 18 years or older.
Fortuna operates as a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools.
www.gofortuna.com.
Fortuna Business Management Consulting (Fortuna BMC) is an IT consulting and staffing company, comprised of Senior Consultants all of whom are committed to excellence in providing the most efficient and innovative information technology solutions customized to our clients’ specifications. Some of our Information Technology capabilities include Enterprise Resource Planning (ERP), Data Security, Custom Software Development, Project Management, Business Process Engineering (BPE), Solution Architecture and Organizational Change Management.
Recruiting and staffing are also a big part of our capabilities. We are your go-to partner for on-demand team building, wherein we build consulting and implementation teams including project managers, business analysts and engineers, specific on the business needs. We are able to recruit nationally and deliver locally, providing teams and candidates within 24 - 72 hours.
Additional to what we do, Fortuna also offers Remote Support Services including offshore call center, help desks and custom software support; with remote offices currently located in the Philippines and Israel.
Fortuna BMC is a Historically Underutilized Business Zone (HUBZone) and certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with the federal government. Fortuna BMC is also a certified Disabled Veteran Business Enterprise (DVBE) in all Los Angeles entities, a certified Veteran-Friendly Business Enterprise (VBE) in Ohio, a certified DVBE in California, and a certified SDVOB in New York.
