Job Description

Hi there, thanks for checking out our listing!

Stirlings, established in 1973, is a privately owned stockholding & processing distributor of Stainless
& Performance Steel products. Simply, we import materials, stock them, process them into different forms, and sell them to our customers around Australia and internationally.

Our top-quality Performance metals have made it into factories, bridges, buildings, sculptures, vehicles, ships, and more. We at Stirlings pride ourselves on being a privately owned business. Despite our continuously growing operations nationwide, we assure you that as a member of the Stirlings team, you will also become a member of the family. Your new job with us will be stable, and you will be professionally trained on the job and receive a multitude of benefits for your work.

Currently, our open hours are Monday to Friday, 7:00 am to 5:00 pm. If successful, you will be required to work a flexible work pattern. This is a permanent position with the opportunity for career development.

Stirlings Performance Steels is seeking a motivated and customer-focused Internal Customer Service Representative to join our team in Ingleburn, NSW. This permanent full-time position plays a key role in supporting our sales and operations functions within the steel, logistics and distribution industry. Working in a fast-paced heavy industry environment, the successful candidate will be responsible for delivering exceptional customer service, coordinating customer requirements, and building strong client relationships to support overall business success.

Responsibilities:

• Manage customer inquiries and provide timely, professional responses to ensure high levels of customer satisfaction.
• Process orders, monitor order progress, and coordinate delivery requirements while resolving any related issues.
• Maintain accurate records of customer interactions, orders and transactions within the company database.
• Liaise with internal departments, including sales, operations, logistics and warehouse teams, to ensure customer requirements are met effectively.
• Support the ongoing development and improvement of customer service policies and procedures.
• Identify customer trends, recurring issues, and opportunities for improvement, providing feedback to management as required.
• Build and maintain strong working relationships with customers to support long-term business growth and retention.
• Ensure all tasks are completed in accordance with company policies, procedures..

Qualifications:

• Proven experience in a customer service or internal sales support role, preferably within the steel, manufacturing, logistics, or heavy industry sector.
• Strong communication and interpersonal skills, with the ability to build and maintain positive customer relationships.
• Excellent problem-solving skills with strong attention to detail and the ability to prioritise tasks effectively.
• Sound computer literacy, including experience with customer service systems, ERP software, and Microsoft office suite.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities and deadlines.
• A proactive and customer-focused attitude with a commitment to delivering high-quality service outcomes.
• Strong organisational skills and the ability to work collaboratively within a team environment.
• Previous knowledge or experience within the stainless-steel industry will be highly regarded.