Origo

Customer Service Representative (Nightshift - US)

Origo  •  Angeles City, PH (Onsite)  •  3 days ago
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Job Description

ABOUT THE ROLE

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

KEY RESPONSIBILITIES

  • Outbound calls regarding status updates, offering quotations, service questions and general client concerns. Maintaining a shared email; able to effectively communicate with business associates and customers.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Update customer information in the customer service database during and after each call
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
  • Meet and exceed personal/team KPIs

SKILLS AND QUALIFICATIONS

  • Years of experience desired: 2 to 4 years' experience in BPO Customer Service
  • Communications skills (English Proficiency) desired: Excellent (at least 9/10)*
  • MS Office applications proficiency required: Good (at least 8/10)*

Other qualifications:

  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, manage time effectively
  • Customer orientation and ability to adapt/respond to different types of character
  • Familiar with CRM systems and practices
Origo

About Origo

M&A creates chaos in the back office — fragmented systems, rising costs, and stalled growth.

Origo partners with private equity-backed service companies to turn that chaos into scalable shared services.

We design, build, and operate Shared Services centers that drive results — not just transactions. By embedding process, talent, and performance management, we help platforms integrate faster, unlock profit, and scale with confidence.

Here’s what changes when you work with Origo:

✔ Increase profits per employee

✔ Unlock cash flow with same-day invoicing

✔ 24/7 support over email, phone, and portals

✔ Eliminate service backlog and credit holds

✔ Cut multiple truck rolls and reduce cost-to-serve

✔ Expand into new markets with ease

✔ Attract top-tier talent faster

✔ Grow repeat business and LTV

We’re proud to support platforms and operators who are building the next industry giants — one acquisition at a time.

Want to turn your back office into a profit center?

www.origobpo.com

Shared Services | Offshoring | M&A Integration | Backoffice Transformation

Industry
Unknown
Company Size
201-500 employees
Headquarters
Melbourne, AU
Year Founded
2015
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