Job Description

Customer Service Representative (New Construction)

Location: Tacoma, WA
Employment Type: Full-Time

About FLOFORM Countertops

With 16 branches and 5 manufacturing facilities across the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells, and installs over 20,000 premium surface countertops annually. Established in 1961, we are proud to be recognized as one of North America’s Best Managed Companies.We’re growing—and we’re looking for a customer-focused professional to join our Kent team.

The Opportunity

As a Customer Service Representative (CSR) supporting our New Construction division, you’ll play a key role in delivering an exceptional customer experience from first contact through project completion. You’ll work closely with builders, homeowners, and internal teams to provide accurate estimates, process orders, and ensure a seamless experience.

What You’ll Do

• Prepare estimates by interpreting blueprints and completing measurements
• Assist customers in person, by phone, and via email
• Process orders, quotes, and payments accurately and efficiently
• Maintain up-to-date pricing and communicate timelines, delays, and product details
• Guide customers through product selection and upsell where appropriate
• Coordinate with internal departments to ensure smooth project execution
• Resolve customer concerns and escalate issues when needed
• Ensure accuracy in pricing, invoicing, and order details
• Maintain detailed customer records and proactive communication throughout the process

What You Bring

• High school diploma or equivalent
• 2+ years of customer service experience (industry experience preferred)
• Experience reading blueprints and completing take-offs/measurements (1–2 years preferred)
• Interior design background is a plus
• Strong computer skills (Microsoft Office and ability to learn new systems)
• Excellent communication and problem-solving skills
• High attention to detail and strong organizational abilities
• Ability to handle challenging situations with professionalism and tact
• Basic math skills
• Valid driver’s license and ability to pass a background check

What We Offer

• Competitive pay: $19–$23/hour (DOE)
• Comprehensive benefits package:
  • Medical, Dental, Vision, and Prescription coverage
  • Company-paid Life & AD&D Insurance
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (Medical & Dependent Care)
  • 401(k) with company participation
• A stable, growing company with long-term career opportunities
• A supportive, team-oriented workplace culture

Why FLOFORM?

At FLOFORM, we’re committed to delivering the best countertop purchasing experience in the industry. We believe in rewarding hard work, supporting our employees, and fostering a positive, collaborative environment where you can grow your career.

Apply Today

If you’re ready to join a dynamic team and make an impact, we’d love to hear from you. Submit your resume today—we look forward to meeting you!