US Foods

Customer Service Representative - National Sales (Hybrid: Onsite & Remote)

US Foods  •  United States (Hybrid)  •  5 hours ago
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Job Description

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

This position has been segmented as hybrid, meaning the work is a combination of approximately 90% remote/virtual and 10% onsite. Candidates must reside within 50 miles of a US Foods distribution center, regardless of region.

This role will primarily be performed remotely, with onsite attendance at the local distribution center approximately once per month and occasionally as needed for training, meetings, or other business needs.

Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.

Schedule

Sunday - Thursday

8:30 am - 5:00 pm ET

Benefits: Full US Foods Benefits - DAY 1!

medical, dental, vision, 401K, life insurance, and much more!

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.

Main Ingredients of the Job

  • Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
  • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
  • Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
  • Respond to product inquiries from customers. Share new or additional services or products with customers.
  • Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
  • Contact all customers affected by product recalls and withdrawals.
  • Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Relationships

Internal: Sales, Operations / Distribution / Support

External: Customers

What You Bring to the Table

  • Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
  • Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
  • Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.

This role will also receive overtime compensation.​

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$18 - $28

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***

US Foods

About US Foods

US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed.

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions.

US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more.

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Rules of Engagement Statement:

We are proud to support community engagement on the US Foods LinkedIn page, and we're excited to see your comments, photos and videos. Please note that the views expressed by the community do not necessarily reflect those of US Foods.

Before posting, please take a moment to read our rules for community content. We reserve the right to remove content that violates these rules.

1. Don't break the law. Content that appears to break the law or that advocates for breaking the law also is not permitted.

2. Be polite and courteous to everyone, even those you disagree with. This also means you may not post anything that is threatening, harassing, abusive, bullying, discriminatory, profane, sexually explicit, obscene, violent, gruesome, or similarly objectionable.

3. Stay on topic for this community and dialogue. Off-topic content may include but is not limited to irrelevant or out of context material, spam, promotional content, and links to third-party sites.

4. Follow LinkedIn's Terms and Conditions.

5. All posts must be by a real person and from a real profile. Content from fake or anonymous profiles is not permitted.

6. Our employees must also follow all of our applicable policies and guidelines, including but not limited to our Code of Conduct and Electronic Social Networking Policy.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Rosemont, IL
Year Founded
Unknown
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