Job Description

Locations: Mumbai, India

Categories: Customer Service/Support

Req ID: 3212

*Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

WALK IN AT MUMBAI OFFICE

Walk In Interviews:

Monday to Friday

2:00 PM to 6:00PM IST

Address:

Transworld Systems Inc.

7th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Vashi 400703

TSI Recruitment :

Kindly carry your Updated resume and Photo ID proof.

Meet: HR – Aryan

Compensation: INR : ₹3,00,000.00 -₹3,60,000.00 per year

Shift: Night / Days Off: Saturday and Sunday

Build Your Future! Come join our thriving team as a Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Transport Facility
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, paid time off and paid holidays!
• Transportation provided
• Working 5 days/week

In This Role, You Will:

All of our agents manage outbound/ inbound calls from customers regarding any of the following:

Functional/operational:

• Responsible for obtaining information regarding hazard insurance accounts managing outbound/ inbound calls to insurance agents.
• Follow up phone call with a designated contact person at the insurance company.
• Responsible for obtaining current insurance information and updating the system with the information provided by the insurance company.

Key Result Areas :

• Make atleast 95 calls a day
• Obtain a quality score of 98% or above

Ideal Candidate Qualifications:

• Bachelors Degree preferred
• Ability to read, write and speak English fluently, clearly and with a neutral accent.
• Good analytical skills, cognitive skills.
• Good computer typing at the same time talking over the phone.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

INDJOBS