Job Description

Locations: Mumbai, India

Categories: Customer Service/Support

Req ID: 3213

*Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift

MEGA JOB FAIR WALK IN AT VASHI OFFICE

Walk In Interviews:

Monday to Friday

4:00 PM to 8:00PM IST

Address:

Transworld Systems Inc.

Vishwaroop IT Park,7th Floor,

Vashi, Navi Mumbai – 400703

Contact: Saraswati saraswati.patel@tsico.com

TSI Recruitment :

Kindly carry your Updated resume and Photo ID proof.

Meet: HR - Saraswati

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Work Location: This is a Work from Office position and location is Vashi at

7th Floor, Vishwaroop IT Park, Sector 30-A,

Vashi, Navi Mumbai – 400705

Compensation: INR : ₹2,00,000.00 -₹3,60,000.00 per year

Shift: Night / Days Off: Saturday and Sunday

Build Your Future! Come join our thriving team as a Semi-Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Transport Facility
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, paid time off and paid holidays!
• Transportation provided
• Working 5 days/week

Key Responsibilities:

• Handle calls to assist customers or clients with inquiries, resolve issues, and provide relevant information.
• Manage customer communication via email, chat, or other written channels to address queries and concerns effectively.
• Ensure all interactions with clients are handled professionally, ensuring excellent customer satisfaction.
• Process requests, updates, and documentation in the system related to the client’s needs.
• Resolve issues and provide solutions in a timely manner, collaborating with internal teams if needed.
• Maintain detailed records of customer interactions and transactions.
• Ensure compliance with company policies, guidelines, and customer confidentiality.
• Work efficiently to meet team and individual performance targets, including response times and resolution metrics.
• Escalate issues to appropriate teams when required to ensure customer satisfaction.

Requirements:

• Excellent verbal and written communication skills, with professional phone etiquette.
• Ability to handle both voice and non-voice customer interactions effectively.
• Strong problem-solving skills and the ability to address client concerns with minimal supervision.
• Ability to multi-task, manage time effectively, and work under pressure in a fast-paced environment.
• High attention to detail with the ability to process information accurately.
• Proficiency in using computers and common office applications (e.g., MS Office, CRM tools).
• Strong customer service orientation with a focus on delivering high-quality solutions.

Preferred Skills:

• Bachelor’s Degree or equivalent
• Undergraduates with 6 months of experience
• Ability to read write and speak English fluently, clearly and with a neutral accent.
• Good analytical skills, cognitive skills.
• Good computer typing at the same time talking over the phone
• Ability to work in a dynamic environment, adapting to changes in processes or technology.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

INDJOBS