Job Description

Customer Service Representative – Multilingual (m/f/d)

Location: Wiesbaden, Germany - On-site work
Position Type: Full-time
Industry: Medical Devices / Healthcare

About Us

Our client is a global ophthalmic medical technology and pharmaceutical company dedicated to developing micro-invasive devices and sustained-release drug platforms for treating chronic eye diseases.



We are seeking a highly motivated and customer-centric Multilingual Customer Service Representative to join our dynamic team. In this role, you will serve as a vital link between our company, medical professionals, and sales representatives. You will manage all customer service-related activities, ensuring seamless order processing, prompt inquiry resolution, and an exceptional overall experience for our clients across Europe.

Key Responsibilities

Customer Interaction: Deal directly with customers and medical professionals via telephone, email, and electronic portals.

Inquiry & Complaint Management: Respond promptly to customer inquiries, resolve complaints efficiently, and evaluate all relevant information to handle product and service requests.

Order & Account Management: Process orders, forms, applications, and requests. Set up new customer accounts, perform necessary customer verifications, and manage ongoing account maintenance.

Pricing & Logistics: Provide accurate pricing and delivery information, confirm pricing structures, and organize daily workflows to meet strict customer timeframes.

Data Integrity: Maintain and update customer databases accurately within our internal systems.

Cross-Functional Collaboration: Communicate and coordinate closely with internal departments, including Sales, Logistics, and Finance, to resolve complex issues.

Escalation: Direct unresolved issues and specialized requests to the designated internal resource.

Ad-Hoc Duties: Perform other related duties and administrative tasks as assigned.

Position Requirements

Education & Experience:

• High school diploma required; a Bachelor’s or Associate degree (AA) is highly preferred.

• Experience Tiers: * High School Diploma + a minimum of 4–6 years of related customer service experience OR Associate Degree (AA) + 2–4 years of related experience OR

Bachelor’s Degree + 0–2 years of related experience.

Language Skills (Must-Have):

Fluent in German (written and verbal).

Fluent in English (written and verbal).

Fluent in either French OR Spanish (written and verbal).

Knowledge, Skills, and Abilities:

Technical Skills: Strong computer proficiency, including hands-on experience with MS Office (Excel, Word, Outlook, PowerPoint). Experience using a fully integrated manufacturing, inventory, or finance system (e.g., SAP, Oracle) is a major plus.

Communication: Exceptional verbal and written communication skills paired with active listening.

Problem-Solving: Analytical mindset with a strong ability to evaluate situations and provide swift, accurate solutions.

Core Competencies: High attention to detail, strong data collection and order-processing skills, adaptability, and a proactive sense of initiative.

Industry Knowledge: Prior experience or knowledge in Ophthalmology or the medical device industry is considered a strong asset.

Sounds interesting?

If you are passionate about healthcare, love working with international clients, and meet the qualifications above, we would love to hear from you! Please submit your CV and a brief cover letter in English outlining your language proficiencies.