Job Description

Linde Global Services

Customer Service Representative (m/f/d)

Porto, Portugal | req29079

What you will enjoy doing

• You will provide assistance via phone/mail/email from existing and new/potential customers, sales and sales partners, by solving customer simple and complex queries that impact the performance of the business
• Further more you will ensure that the data received from the customers is accurately and timely maintained
• Also you will ensure the maintenance of Master Data Management - covering Customer Master Data, Contract
• Management and Pricing Master
• Additionally you will channel queries to corresponding responsible for responsible area (Sales, Credit to Collection, Delivery etc)
• You will ensure the billing Process management
• Also you will support continuous process improvement and quality
• You will Provides Linx software support to sales partners
• Additionally you will prepare and support in Sales Partner inventories, as well as control reports in non-registered sales for Sales Partners
• Further more you will support in stock management of Sales Partners
• Additionally you have to understand the responsibility of Quality, Food Safety, Health, Safety and Environment Policies and other policy types communicated by organization

What makes you great

• You are able to communicate efficiently by phone and email with customers daily (handling requests, complaints etc) you are also able to work under pressure and in a high-volume workload, fast-paced environment
• Furthermore you are pro-active, focused on responding promptly to actions and have analytical and problem-solving skills
• You are familiar with Data accuracy and are detail oriented (SAP/ERP Basic Knowledge is preferred)
• Additionally you have a good understanding of Excel (Pivot Tables, Formulas (vlookups, conditionals etc) – preferred
• You are a C2 level or native speaker of Portuguese and Spanish, English is a plus
• You have a previous experience in Customer Service (Front Office/ Order Entry /Back Office)

Why you will love working with us

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.