Job Description

PURPOSE

The Customer Service Representative maintains agent boards by making sure all shipments are dispatched and ensure all pickups from the previous day were picked up and finalized. This role also answers any questions and/or handle issues for shipments in distress.

ESSENTIAL DUTIES & RESPONSIBILITIES

▪ Dispatch all shipments booked in the system on the specific day pickup is needed
▪ Assist agents or customer with questions or any issues regarding the status of LTL shipments
▪ Call the carriers to confirm load information to finalize the shipment in Command Center
▪ Advise agents via email on authorization for accessorial or additional services required from the carrier
▪ Be available for any questions that the customer may have in the agent’s absence during normal business hours
▪ Answer calls as they come in and either assist or properly direct the person to the correct department
▪ Collect proofs of delivery (PODs) for specific customer invoices if needed
▪ Other duties as assigned

REQUIRED KNOWLEDGE/SKILLS/ABILITIES
▪ High School diploma or GED required
▪ Proficiency in the Microsoft Office platform required
▪ 1-2 years of experience in logistics or transportation industry and/or customer service background

QUALIFICATIONS:

▪ Associate’s or bachelor’s degree preferred
▪ Combination of education and years of experience will be considered in lieu of degree
▪ Ability to work well with others
▪ Excellent written and verbal communication skills
▪ Experience working in a deadline driven/fast paced environment preferred
▪ Ability to multi-task
▪ The ability to use a phone, computer, printer, and copier is required
▪ The ability to use the internet and various web browser software is required

PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is performed in a general office environment.

Physical Requirements
NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)