Job Description

Level: Management
Job Location: Melrose Park - Corporate HQ - Melrose Park, IL 60160
Position Type: Full Time
Salary Range: $40,000.00 - $55,000.00 Salary
Travel Percentage: None
Job Shift: Day
Job Category: ManagementThe Customer Service Representative role is responsible for resolving issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.
Responsibilities:
- Resolve high volume of customer calls and emails in a timely manner
- Receive, process, and respond to inquiries regarding pricing, order status and changes, product availability, and product information
- Process all incoming requests for shipment information from both internal and external based customers
- Serve as back-up to Receptionist.  Attend to the front desk, take and transfer incoming calls, greet and direct visitors, sort mail, book travel arrangements.
- Assist Inside Sales with administrative tasks.  Help respond to RFI’s, help direct leads to the appropriate person, respond to simple RFI’s when possible.
- Assist in filing and archiving within the customer service department.
- Complete reports using SAP and MS Excel

Requirements:
- Bachelor’s Degree in Business Administrative, Communication, or related field of study.
- Proficiency in basic math (add, subtract, multiply, divide, understand calculations related to percentages, basic algebra)
- Intermediate Excel skills.  Familiarity with VLOOKUP, pivot tables, formulae, etc.
- Positive, high-energy, resilient personality.
- Ability to complete a high-volume amount of work while remaining detail-focused.  High sense of urgency.
- Ability and desire to work on-site, in-office at our Melrose Park, IL location 100%.  No hybrid or telework available.
- Bilingual English/Spanish is ideal