Job Description

The Royal Group, an affiliate of Schwarz Partners, are currently seeking a Customer Service Representative to support our Indianapolis, IN facility. The Customer Service Representative is responsible for taking and processing customer orders and addressing all customer inquiries and complaints.

The Royal Group’s mission is to provide value-added solutions to the most demanding customers.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
• Receive and respond to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service.
• Maintain customer files.
• Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
• Fax or e-mail confirmations and other information to customers.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
• Regular and predictable attendance.
• Additional duties as assigned by management.

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or GED.

PREFERRED EDUCATION & EXPERIENCE:

• Experience working in a manufacturing environment.
• Computer data-entry experience.
• Experience in the corrugated box industry.

REQUIRED SKILLS & ABILITIES:

• Application knowledge and skill for computer data entry.
• Application knowledge of products and production processes.
• Quality standards.
• Excellent communication skills.
• Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
• An ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
• Bi-lingual, preferred.

AS AN INDUSTRY LEADER, THE ROYAL GROUP OFFERS:

• Year-round employment for job stability.
• Opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A clean facility, featuring state-of-the-art technology.
• A respectful, empowering, team-oriented and employee-friendly environment.
• The Royal Group truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.